Ways to shop with us...
Here at Lakeland, we're committed to you, our customers - we want you to enjoy shopping with us, and will always do everything we can to ensure it's a pleasure, not a chore. Whether you're shopping for household essentials, looking to treat yourself with one of life's little luxuries, or searching for the perfect gift for someone special, we're here for you. And to offer the best possible shopping experience for everyone, we have three ways to shop - find the one just right for you below.
Online
Our Lakeland megastore! All our products across every range in one easy-to-access shop - whether you're looking for something specific, or just want to have a 'wander' round (without the legwork!), visiting us online takes the effort out of shopping.
We've worked hard to ensure our website is as friendly as possible - from the moment you step onto our virtual welcome mat, you'll find everything you need with just a few clicks of your mouse. Watch products in action in over 270 demo videos or, as we invite reviews on all our products, read what other customers have to say. And there's no need to worry about privacy, the little padlock symbol on your browser lets you know that all personal details and any confidential information are encrypted before being sent from your computer to ours, so only we can see them.
Click & collect
Click & Collect is available in all our stores across England, Scotland, Wales and Ireland. It's a hassle-free way to shop safely and quickly - simply follow the steps below.
- Click. Place your order online as usual and choose the store you'd like to collect from.
- Confirm. We'll send you a confirmation email straight away.
- Collect.
By catalogue
The original, and for many still the best, way to enjoy the Lakeland experience - we know lots of customers eagerly anticipate our latest catalogue dropping onto the doormat. We like to think of this as our 'magalogue', bringing you not only the excitement of new innovations and can't-live-without products but also hints and tips, 'did you knows' and a way of sharing other customers' thoughts.
So make a cuppa, sit back in your comfiest armchair and leaf through the pages to find our latest discoveries together with tried and trusted favourites. Once you've put together your wish list, it's so easy to order...
- by phone - call our friendly Customer Services on 015394 88100, we are open Monday - Sunday: 9am to 5pm, They'll also be more than happy to help with any queries.
- online - visit our website.
- by post - forward your completed order form to us here at Lakeland, Alexandra Buildings, Windermere, Cumbria LA23 1BQ.
In store
Come and meet Lakeland in person at one of our stores nationwide, where our friendly staff are eager to welcome you.
Knowledgeable about all our products, our staff are always on hand, happy to answer your queries, help you choose the best product for you, or just chat through options - they're Lakeland customers too! Inside all our stores, you'll find shelves brimming with innovative kitchenware and practical solutions; products that you can pick up, handle and inspect from every angle to be sure they're just what you're looking for.
Customer quotes
"I do a great deal of mail order shopping and I have yet to find a better company than Lakeland for quality and service. Well done!"
Lorna Tucker, Gloucestershire
"Your company deserves 10 out of 10 for all aspects - one of my favourite mail order companies."
Susan Clark, Letchworth
"Many thanks for your help, attention and clever ideas. I think you must be the best mail order firm in the country, and I never hesitate to recommend you to my friends and relations."
Joan Bell, Kent
"Of all the places I shop (mail order or otherwise), Lakeland and its staff have been the friendliest, most pleasant, most courteous, most efficient, most prompt, and most positive I have dealt with. I am predisposed to liking shopping anyway, but you make it a pleasure. Whatever it is you're doing (or not doing), please continue!"
Ana Rogers, Dorking
"We have hundreds of Lakeland items in use at home, but I must make a very special mention about the wonderful staff on your phones - do you breed them specially in Cumbria? Many thanks for keeping my home (and me) running smoothly."
Eileen Golby, Heswell
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