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Lakeland, the home of creative kitchenware

Terms & conditions

The only condition we place on the use of this website - whether you buy, browse, find out about our stores or just keep up to date with what's happening in the world of creative kitchenware - is that you enjoy it!

If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us

Find out about the Lakeland guarantee

A few important details that you should know

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • authorisation of your payment failed
  • we made a pricing or product description error
  • you're not eligible to order from Lakeland.

If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors.

If you change your mind about an order and want to cancel it, you can do so up to the point when it is despatched (orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered: once you receive the order, just return it to us free of charge).

To cancel your order, please contact us

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Please see delivery & returns for more information.

Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us

Nespresso® Krups® Inissia prize draw terms and conditions

  1. This free prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
  2. Entries will be accepted until 9am on 23rd April 2014.
  3. No purchase necessary.
  4. Only one entry per person will be allowed. Postal, telephone, third party, electronic and bulk entries will not be accepted.
  5. 10 winners will be chosen at random on 30th April 2013. These will be the first 10 entries drawn from all the entries received.
  6. Each winner will receive one Krups® Nespresso® Inissia in Red. There is no alternative prize or cash alternative to the prize stated.
  7. Winners will be notified by email within two weeks of the draw taking place.
  8. The Promoter’s decision is final and no correspondence will be entered into.
  9. Winners’ names and towns will be available on request. Please send a stamped, addressed envelope to Lakeland Krups® Nespresso® Inissia Prize Draw, Lakeland, Alexandra Buildings, Windermere LA23 1BQ.
  10. All participants will be deemed to have accepted and be bound by these Terms and Conditions. Please retain these Terms and Conditions for personal reference.
  11. Winners may be requested to take part in publicity. Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688

Tefal® OptiGrill prize draw terms and conditions

  1. This free prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
  2. Entries will be accepted until 9am on 1st May 2014.
  3. No purchase necessary.
  4. Only one entry per person will be allowed. Postal, telephone, third party, electronic and bulk entries will not be accepted.
  5. 10 winners will be chosen at random on 8th May 2013. These will be the first 10 entries drawn from all the entries received.
  6. Each winner will receive one Tefal® OptiGrill. There is no alternative prize or cash alternative to the prize stated.
  7. Winners will be notified by email within two weeks of the draw taking place.
  8. The Promoter’s decision is final and no correspondence will be entered into.
  9. Winners’ names and towns will be available on request. Please send a stamped, addressed envelope to Lakeland Tefal® OptiGrill, Lakeland, Alexandra Buildings, Windermere LA23 1BQ.
  10. All participants will be deemed to have accepted and be bound by these Terms and Conditions. Please retain these Terms and Conditions for personal reference.
  11. Winners may be requested to take part in publicity.

Remoska® Launch Prize Draw Terms and Conditions

  1. This free prize draw is open to all UK-residents aged 18 and over, excluding Lakeland employees, Czech Tourism employees, their agents, families or anyone professionally connected with the promotion.
  2. Entries will be accepted until 9am on 3rd April 2014 GMT.
  3. No purchase is necessary.
  4. Entry is only by completing the free prize draw entry form.
  5. Prize: There will be one winner who will receive:
    - One Standard Remoska® worth £149.99 and Recipe Book worth £9.99.
    - One set of flights for two people to Prague from UK Airports offering direct flights to Prague. Eligible UK Airports: Bradford, Bristol, Gatwick, East Midlands, Edinburgh, Heathrow, Leeds, Luton, Manchester and Stansted.
    - Luggage allowance includes one piece of hand luggage per person and one joint piece of check-in luggage: weight of luggage will depend on flight provider and will be confirmed by Czech Tourism.
    - Transfers to and from Prague airport and the Kempinski Hotel.
    - A two night stay for two people in the 5* Kempinski Hotel , based on two adults sharing.
    - One complimentary meal for two in Prague.
    - Free entrance for two people to The Museum of Gastronomy in Prague.
  6. There are no date restrictions on flights or hotel stay: however dates of travel will depend on hotel and flight availability as directed by Czech Tourism.
  7. Hotel check-in is from 3pm on day of arrival/ check-out is by 12 noon on day of departure.
  8. Flight terms and conditions will be held with the flight operator.
  9. Transport to and from your chosen UK airport and transport around Prague are not included and should be arranged by the winner. This will not be provided by Czech Tourism or Lakeland.
  10. Third party, electronic and bulk entries will not be accepted.
  11. Lakeland can take no responsibility for entries which are lost, delayed or corrupted. Illegible, incomplete or late entries will be disqualified.
  12. The winner will be selected by Lakeland no later than one week after the closing date.
  13. We will use the contact details supplied entering the free prize draw, to notify the winner.
  14. The winner will be assigned a coordinator at Czech Tourism, who will act as the agent to arrange dates for travel and book flights, hotel, meal and museum visit.
  15. The prize will be provided by Czech Tourism, Kempinski Hotel and the Museum of Gastronomy. By entering this free prize draw, you agree that if you are selected as a winner, Lakeland will pass your data, submitted on your entry form, to Czech Tourism in order to act as agent and arrange your prize. Lakeland will arrange for you to receive one Standard Remoska® £149.99 and Recipe Book £9.99.
  16. The prize, including flights, hotel stay, meal and visit to The Museum of Gastronomy, is valid until 31st December 2014. The trip must be completed before 31st December 2014.
  17. Once dates of travel and hotel stay have been booked and confirmed, they cannot be altered.
  18. There are no alternative prizes or cash alternative to the prizes stated.
  19. If you are contacted as the winning entry, you must accept by telephone or in writing (via letter or email) to claim your prize. If you do not reply to confirm acceptance within 30 days of being notified as the winner, we will re-draw the winner of the prize draw.
  20. The Promoter's decision is final and no correspondence will be entered into.
  21. The winners name and county will be available on request by sending your details to the promoter's address (below) and marking it: 'Remoska and Prague' (free prize draw 2014).
  22. The winner may be requested to take part in publicity.
  23. All participants will be deemed to have accepted and be bound by these Terms and Conditions. Please retain a copy of these Terms and Conditions for personal reference

50th Anniversary Recipe Book Terms and Conditions

  1. Open to everyone excluding Lakeland employees and their immediate families, its agencies or anyone else professionally associated with this campaign.
  2. Third party and bulk entries will not be accepted.
  3. The closing date for recipe entries is 18th March 2014. Entries will be accepted until midnight GMT on 18th March 2014.
  4. 50 recipes will be chosen by the publisher.
  5. Each recipe contributor will receive a free copy of the completed book. There is no alternative prize or cash alternative.
  6. The publisher’s decision is final and no correspondence will be entered into.
  7. Chosen recipe contributors will be notified by email by 30th April.
  8. Your contact details will not be used by the publishers for any other purpose than in the creation of this book.
  9. The recipe contributors may be requested to take part in publicity.
  10. By submitting your recipe you agree to allow us unconditional use of the recipe in the book, on our website and in other promotional material.
  11. By submitting your recipe you agree that the said recipe does not violate, misappropriate, or infringe any copyright, trade secret, trademark or other intellectual property right of any third party.
  12. The chosen recipe contributors' names will be available on request by post. Write to Lakeland 50th Anniversary Recipe Book, Lakeland, Alexandra Buildings, Windermere, LA23 1BQ.
  13. Please retain a copy of these Terms and Conditions for personal reference.

Customer Feedback Monthly Prize Draw Terms and Conditions

  • This free, monthly, prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
  • Entries will be accepted only through the Lakeland website.
  • Only one entry per person, per month will be allowed.
  • The winner(s) will be drawn at random, from all the entries received.
  • There are no alternative prizes or cash alternatives to the prizes stated.
  • Winners will be notified (by email, phone or post) within two weeks of the draw taking place.
  • The Promoter’s decision is final and no correspondence will be entered into.
  • Winners’ names and towns will be available on request in store.
  • All participants will be deemed to have accepted and be bound by these Terms and Conditions and by any other requirements set out in the promotional material.
  • Winners may be requested to take part in publicity.

Please retain these Terms and Conditions for personal reference.

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.


Our registered office

Lakeland, Alexandra Buildings, Windermere, Cumbria, LA23 1BQ
Telephone +44 (0)15394 88100 Facsimile +44 (0)15394 88300

Lakeland Limited trading as Lakeland is a VAT registered company in the UK: 153541873

Place of Registration: Windermere

Company Registration Number: 809688

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