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Your questions answered

Yes. You can Click & Collect from all our stores and most (but not all) products are eligible. Select Click & Collect at the checkout and we'll give you an estimated collection date and keep you up to date with your order via email. When your order is ready for collection, we'll email and you'll have four days to collect it. If you can't collect your order during this timeframe, please let the store know directly. Remember to bring your order number, payment card and ID when you come to collect your order.

We want you to enjoy shopping at Lakeland, which is why, in addition to your statutory rights, we offer a 3-year guarantee on every product, so you can shop with complete confidence.

It means if you buy anything from us and you're not 100% satisfied, or if you decide it's not for you after all, you have plenty of time to return it for a full refund or replacement.

All returns are free, but the most environmentally friendly way to return a product is by popping into one of our stores. Just bring along your receipt or order confirmation email as proof of purchase, and one of our colleagues will be happy to help. If you're hoping to exchange a product, we advise calling your local store before you visit, so we can check the item's available for you.

You can reach our Windermere-based Customer Contact Centre Monday to Sunday, between 9am and 5pm.

You can contact us by chat, phone, email, letter or in person at one of our stores and, if you have any questions just ask or check our frequently asked questions.