Lakeland, the home of creative kitchenware

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The Lakeland Guarantee

We’re only happy when you’re happy

We want you to enjoy shopping with us in complete confidence which is why every single product at Lakeland is backed by our guarantee. Our guarantee is your assurance that you can always trust Lakeland, and here’s why:


Tried and thoroughly tested, no product makes it into our range without us really putting it through its paces. We only offer quality products that we would be happy to take home ourselves. If you are not delighted with your purchase, please let us know so that we can put it right for you.


We actively monitor the branded products of all our UK high street and online competitors to ensure that our price is the same and, in most cases, better! However, if you find an identical branded item at a lower price with another retailer, our Price Promise means that we’ll match the price for you.

Whilst we are unable to match sale or clearance priced products, we will price match items that are included in other retailer’s price promotions or events. If you are unsure whether the branded product you want to buy meets our Price Promise, please give us a call on 015394 88100 or pop into your local Lakeland store and we will be happy to advise.

What do we mean by an identical product?

  • The branded product has to be exactly the same make and model.
  • The product to be price matched must be in stock and available to be purchased in store or sent that day. We are unable to price match items where a company offers to email when the item is back in stock.
  • The price to be matched must include all additional costs such as delivery charges.
  • We will only price match identical items sold in original packaging. We won’t price match refurbished or second hand items.
  • We will not price match branded products retrospectively. Our Price Promise only applies at the time of purchase.


    For 50 years, customer service has been at the very heart of our business. Looking after our customers has helped Lakeland thrive since we opened our doors in the 60s, and as we’ve grown, we’ve never lost sight of what’s important… you! Our friendly, knowledgeable staff both in store and at our head office in Windermere will always be happy to help.