The Lakeland Guarantee

Lakeland Guarantee

We’re only happy when you’re happy

We want you to enjoy shopping with us in complete confidence which is why every single product at Lakeland is backed by our guarantee. Our guarantee is your assurance that you can always trust Lakeland, and here’s why:

Quality you can depend on

Tried and thoroughly tested, no product makes it into our range without us really putting it through its paces. We only offer quality products that we would be happy to take home ourselves. If you are not delighted with your purchase, please let us know so that we can put it right for you.

Our price promise to you

We actively monitor the branded products of all our UK high street and online competitors to ensure that our price is the same and, in most cases, better! However, if you find an identical branded item at a lower price with another retailer, our Price Promise means that we’ll match the price for you.

Don't miss our latest PRICE MATCH offers!

Whilst we are unable to match sale or clearance priced products, we will price match items that are included in other retailer’s price promotions or events. If you are unsure whether the branded product you want to buy meets our Price Promise, please give us a call on 015394 88100 or pop into your local Lakeland store and we will be happy to advise.

What do we mean by an identical product?

We always put you first

For over 50 years, customer service has been at the very heart of our business. Looking after our customers has helped Lakeland thrive since we opened our doors in the 60s, and as we’ve grown, we’ve never lost sight of what’s important… you! Our friendly, knowledgeable staff both in store and at our head office in Windermere will always be happy to help.