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Lakeland, the home of creative kitchenware

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You can now collect your order in store!



Simply select this option when you checkout to collect your order for FREE in our 68 UK stores.

Delivery charges

UK


Click & Collect: FREE
Standard delivery: orders of £30 and over FREE
Standard delivery: orders up to £30 - £2.99
Express delivery: standard delivery plus £5.00
Flowers: FREE next day delivery
Eire (Ireland)

Orders of £100 and over: FREE
Orders up to £100: £6.00
EU countries All orders: £7.50
Rest of the world

Orders up to £19.99: £25.00
Orders over £20.00: £25.00 plus an extra £3 for every £5 of products.
VAT on products is deducted during checkout.
BFPO & Foreign & Commonwealth Office

Orders of £30 and over: FREE
Orders up to £30: £2.99
VAT on products is deducted during checkout.

Delivery times

Our normal delivery times (Please check the basket page for our latest delivery times)

UK Mainland Click & Collect: Please see the delivery page during checkout for availability.

Standard delivery: Receive your order in 5 working days
Express delivery*: Next day if ordered before 6pm Monday to Friday (2 days after 6pm including Weekends/Bank Holidays). Please see basket page for latest delivery times.
Eire (Ireland) Expected delivery 7 working days
EU countries Expected delivery 7 - 10 working days
Rest of the world Expected delivery 7 - 10 working days
BFPO & Foreign & Commonwealth Office Expected delivery 3 - 5 working days. Please see basket page for latest delivery times.

If for some reason your parcel doesn't arrive within the expected delivery time period, please contact us

Click & Collect

When you place an eligible order, you will be offered the Click & Collect service at the checkout. Available from most Lakeland stores in the UK, we will suggest your nearest store(s), or you can select an alternative if you prefer, and deliver your order to your chosen store ready for you to collect. We will give you an estimated collection date and keep you informed of progress by email before letting you know when your order is available in store. We can also keep you updated by text message direct to your mobile.

We will keep your order in store for 4 days, if you're unable to collect it within this time frame please contact the store.

When collecting your order, you will need your order number and we will request confirmation of your home address as proof of identity.

As we are unable to split orders between Click & Collect and Home Delivery, only complete orders where all items are eligible for the service can be delivered to store for collection.

*Express/flower delivery

Delivery time: We're unable to specify a time for express deliveries, delivery will take place anytime up to 9pm.

Due to their location, the following postcodes will receive delivery in 2 working days: AB, BT, DD3-11, DG3-14, DG16, TD9, EH35-40, EH42-46, FK14, FK20-21, G83-84, KA6, KA18-19, KA26, KY9-10, KY14-16, ML11-12, PH3-16, TD1-8, TD10-14

Sorry, we are unable to offer express delivery to the following postcodes: FK18-19, HS1-9, IM1-9, IM99, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27-28, KW1-17, PA20-33, PA34-38, PA41-49, PA60-78, PA80, PH17-26, PH30-44, PH49-50, PO30-41, TR21-25, ZE1-3

Overseas delivery

We only currently accept online payment from cards issued by UK banks. Please contact us if you'd like to place an order but have a card issued by a non-UK bank.

For details on delivering an order overseas, please see our guide for orders being despatched to addresses outside mainland UK.

Order tracking and history

If you've placed an order via our website, you can track its progress through our warehouse. Log in to your account and click on 'view order history'.

Returns

If at any time, or for any reason, you're not completely happy with your purchase(s), we'll give you a full refund with no fuss, no time limit and with free return postage. It's all part of the Lakeland guarantee

To do this, it would be really helpful if you could call one of our friendly Customer Services Advisors on 015394 88100 first, as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.