Lakeland, the home of creative kitchenware

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Privacy and security

Cookies

What are cookies?

Computer cookies are small text files that a website transfers to your computer. Cookies cannot harm your computer and are anonymous. They do not contain any information that could be used to identify you, nor do they contain any confidential information such as your email address or credit card details.

Using 'cookies' helps us to make our website easier for you to use and helps us to give you a more personalised web experience, such as enabling us to present information about products and promotions which we believe will be of interest to you. Examples of our use of 'cookies' include:

  • storing the content of your shopping basket as you proceed through 'Checkout' and so that it is available to you when you return to the website.
  • enabling you to 'log in' to your account, so that you can see information relating to orders that you have placed and other information you have given to us, in the 'My Account' section of our website
  • to record the areas of the site that you have visited and for how long, as well as the products that you viewed and those that you purchased. We use this information to help us improve the effectiveness of our website design, to make it more accessible to our users and to improve the quality of service that we provide. We also use this information to inform the product recommendations you see while you are on our website, in communications that we send to you, and in adverts that you see while on other websites.

Are cookies safe?

Yes. The information stored in cookies is anonymous and secure. It cannot be used to identify you personally and cannot harm your computer.

Can I switch cookies off?

The Lakeland website uses these cookies to make our website easier to use and to allow us to provide the best possible standard of service. Cookies are an essential part of how our website works, however we require your consent to use them. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should use the settings provided in your website browser to prevent us from storing cookies on your computer. Information on how to do this can be found in the 'Help' section of your browser via the menu bar, however if you choose not to consent to the use of cookies your experience of our website will be severely impaired and many important aspects of the site will not work at all.

Our use of advertisements

You may see adverts for Lakeland products on other websites that you visit. We allow other companies, called third-party ad servers or ad networks, to serve these advertisements on our behalf. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

Currently we have relationships with the following third-party ad network: Criteo.com We allow Criteo to place their cookies when visitors come to the Lakeland website. These cookies allow us to monitor which adverts you see and interact with, and allow Criteo to apply its Personalised Retargeting technology and to serve Personalised banners. For more information on how Criteo uses this data, see Criteo's Privacy Policy at the following address http://www.criteo.com/privacy-policy Criteo's Privacy Policy includes information for users on how to prevent being cookie retargeted.