08 July 2016
I was a fan of your previous Lavender Wool Wash but this replacement product is inferior in quality and efficacy, not worth the price. I won't be buying it again. I understand there were EU regulation issues, however, have you actually tried talking to the Aussie company about changing their packaging so you can once again import it? It's clear from reviews that you've upset a lot of customers with this change. Does the four star rating claimed for the product include the ratings for the previous version? Otherwise I'm at a loss to understand how it has achieved such a high score.
A note from the team
Thanks for getting in touch via the review, I'm sorry the you'd been disappointed with the lavender wool wash. We're unable to sell the old version as the supplier is not happy to declare what is in their product, which is a legal requirement if they want to sell their product ANYWHERE in the EU. I'll be in touch shortly.