"Spring clean machine"
26 July 2017
Does what it says on the box! Easy to use.
Product number: 20348
26 July 2017
Does what it says on the box! Easy to use.
08 August 2016
Our dishwasher had been playing up and not completing the programme cycle which probably meant the hose needed a good clean. Used this product and no more problems with our dishwasher.
05 May 2015
We bought our dishwasher in March 2000. I have used HG Service Engineer powder regularly on it, as recommended by an engineer who had come to service the previous dishwasher, which had probably only lasted about 8 or 9 years before it became too clogged to use. He explained that it was necessary to clear out all the debris that accumulated inside it. We replaced our washing machine in June 2013, which had been bought in 1998, also regularly cleaned with this powder. I strongly recommend that you buy this product and use it regularly. It's brilliant!
14 October 2014
I moved into a rented flat some weeks ago and struggled to eliminate a really unpleasant smell from the washing machine. (As things turned out, the smell was coming from both the washing machine drum and ALSO the outlet pipe from the washing machine). Probably a host of previous tenants hadn't even bothered to clean the appliance. In any event, I decided to try 'HG Service Engineer.' The pack comes with 2 separate tubs of powder. Used 1 tub @ 90 degrees (not 60 degrees as recommended) . Result? A distinct improvement, but decided to repeat the process. Result? Smell gone.
07 August 2014
I bought two packets and followed the instructions to the letter. Despite 3 applications, the drum has clear signs of soap scum residue, and my last whites wash came out with dark specks, which is the problem I was trying to eliminate. After contact with Lakeland it was suggested that I use the fourth application on the highest temperature. This seems to have worked, but the instructions with the product specify 60 degrees. So, it seems that if you want this product to work you have to use it at 90 - and it can take up to four applications.
Thanks for your feedback, I'm sorry that it had taken further treatments to get it fully clean. Sometimes, the first couple of cleaning cycle loosens all the build up and then it needs another cycle to be able to clean it fully. I'll be in touch shortly.
28 July 2014
Have used this product for a number of years. My plumber informed me liquid detergent can cause a bacteria build up in your washing machine shorting it's life. I have resorted back to powder or cubes & the help of this great product. My washing machine has stayed looking young and sweet smelling!
19 November 2013
Used one bottle and was disgusted how much gunk and scum was left in the machine. Gave the machine a good wipe and decided to use the other bottle which left the machine SPOTLESS and drum smelling like new. Can't wait for the next HG clean!!
16 July 2013
I have used this product before but this this will be the last time. My washing machine was just beginning to smell and the calendar said it was time for a clean. So I used this product as per the instructions. Now my machine smells much worse than it did before, in fact it smells awful. I wouldn't recommend it at all. I wonder if it has changed in some way or is it that now we all wash at 30 bacteria builds up?
Thanks for placing your review. We're sorry the cleaner hasn't been as expected. We'll be in touch shortly to help. We've spoken to HG about this and they have confirmed that nothing has changed in the formulation. It may be that the washer needs another treatment to get it fully clean. Sometimes, the first cleaning cycle loosens all the build up and then it needs another cycle to be able to clean it fully. We'd also recommend every few washes running the cycle through a hotter wash to reduce the build up that regular 30 degree cycles can cause.
16 July 2013
Really disappointed with this product, did not work at all, I live in a hard water area and use the 2 bottles - I have been left with a machine and clothes smelling like rotten eggs, horrible. Had to go to the supermarket, purchased own brand which was a lot cheaper I must add and its cleaned the machine and left it sweet smelling. Would not recommend this product.
We're sorry to hear you've been disappointed with this product.Our buying team have advised that in hard water areas it can sometime take a couple of treatments to shift those stubborn build ups with your washing machine then needing another cycle to be able to clean it fully.It does sound like you've persevered so we're sorry it's not given you the expected result and will be in touch soon to help.
05 March 2013
I used this product once and never again, because it has a very strong, sickly, persistent fragrance that then transferred to my laundry for several washes. Why don't they make things like this unperfumed?
Thanks for placing your review. We're sorry for the smell, which may be caused by the build up of limescale in the machine, needing more than one application of the mixture. We'll be in touch shortly to help.
09 February 2013
This product is amazing. Follow directions carefully. My washing machine always grows black mould in the water inlet and dispensing drawer I have tried everything to remove it and have cut myself on the sharp plastic. This stuff works! I removed the drawer and sponged some on (wear gloves) and left for 5 mins and rinsed-all gone! Squirted some in the water inlet and cleaned round with a washing up brush-more difficult to do but good results.Put the rest in machine and ran on 60 degree full programme (don't have 65 degree as directions say) perfect results! Used in dishwasher too! Great!
07 February 2013
I often buy this and it never fails to produce excellent results. I use 1 bottle in the washing machine and 1/2 bottle in the dishwasher as directed. I haven't found anything else as effective and instantaneous. I tried the Washer Wiz (with very poor results, see review). This was sent to rectify the problems. I'd never buy anything else now :) Recommended!
25 October 2012
Just wanted to mention that on the outside of the box, it says that there are clear instructions for use inside the box. Neither box I bought contained any instructions at all - had to look them up on the internet. As this is such a corrosive product, I've given this product one star because of lack of instructions. Lots of warnings about how poisonous it is though!
Thanks for placing your review. We're sorry that there are no instructions inside the box, as stated on the outside of the packaging. We've asked the buyer to look at this. In the meantime, instructions are found in the catalogue and on the home page for the Service Engineer on our website.
15 June 2012
My washing machine had a stale odour and I tried this product but it didn't work. Also tried Washer Wiz several times and odour still lingered. Also ran machine on a 90 wash a couple of times.I've tried another product now from a supermarket, this has cured problem in one wash!
Thank you for placing your review. We're sorry that HG service engineer has not worked for you. If you live in a hard water area, or it's a long time since the machine was last cleaned in this way, a second use with the item will probably be needed. We'll be in touch shortly to help.
08 February 2012
I used this product on our washing machine and was horrified by just how mucky the water was whilst it ran it's cycle. Amazed at how it's transformed the smell of the washing, worth every penny and incredibly easy to use. The dishwasher is next!
16 September 2011
I have a washer/Drier that is almost 17 years old and have used HG Service Engineer every 6 to 8 weeks for many years - whenever the machine is serviced the engineer always comments on the excellent state of the internal workings and they are never surprised when I mention I use HG. I swear by this product.
16 August 2011
We were given a second hand washing machine from a hard water area for our holiday home but warned that the spin did not always work. I worked out that this was because the pump did not always work. After using the HG Service Engineer the pump now works as does the spin. It de-scaled the lime.
07 February 2011
i put a full bottle in my washing machine. After the cycle finished it smelt worse than it had before. I tried putting clothes on a new cycle afterwards and for the first time they came out smelling foisty - hadnt had the problem before. Not sure if it needs another dose but quite disappointed with the results considering the other positive reviews!
Thanks for placing your review. Sorry for the disappointment. If you live in a hard water area, or it's a long time since the machine was last cleaned in this way, a second use with the item will probably be needed. I'll be in touch shortly to help.
27 January 2011
I can see on my dishwasher how long the programme is going to take, and I can tell when I need to use this product. As soon as I've used it, the programme time is reduced. I only use 1/2 bottle (in my Dishwasher, full bottle in the washing machine) so this pack of 2 bottles gives me 4 deep cleans. Excellent value for money. Works really well, definitely worth the money.
19 October 2010
Every product that I have purchased from Lakeland has been outstanding. This is another. Our washer/dryer smelled musty and the towels and clothes were coming out smelling the same. I used this and could see the mould coming out of somewhere while it was working in the machine. Everything smells great now and we use this regularly to keep it that way. Lakeland you really are the best. Thank you.