"Great Kettle - but keeps going wrong"
05 October 2016
This kettle looks great, boils quickly, has good capacity and is really good Unfortunately I have found it unreliable. My original kettle arrived-after 6 months it started turning itself off after it had been turned on-has got more frequent so we contacted Lakeland who quickly and efficiently replaced it. the replacement kettle has lasted 10 months before it stopped turning itself off when it reached boiling point -it has also started turning itself off just after it is turned on -Lakeland have told me to descale but there isnt any scale in the kettle - very expensive kettle for the short life
A note from the team
Thank you for placing your review. We're sorry to hear of your disappointment. It's normal for the kettle to stop and start - this is to ensure it reaches optimal temperature and not above, the kettle will reach a temperature and then slowly creep up to the desired choice. It will also continue to boil slightly longer at 100 degrees to ensure optimum temperature. We'll be in touch to help.