"Pleased for a while now disappointed"
31 May 2016
I loved this little gadget - cut cakes easily & straight - for a while. I had probably used it 5 times, then tried as usual and it just wouldn't cut and then the wire just stretched and cut the cake at an angle, as the wire won't sit in the measuring grooves anymore as it has stretched. It's a shame. I think if you have a tough cake to get into it might be worth starting with a knife, then using the wire.
A note from the team
We're sorry you've experienced this problem. Another customer has kindly shared her method by saying: The trick is to get the wire level where you want it and do a small cut with a knife and then use the wire cutter from there. Use the cutter in a circular motion going around your cake, not just straight across and work it so that the wire goes into the middle last.So your idea of starting with a knife cut first is spot on.