Showing reviews 1 - 20 of 56
Great film - dispenser truly awful”
by J E
Purchased less than a month ago - the cutter is now not working. I hope that Lakeland is taking notice of all these bad reviews. It's very irritating, as the clingfilm itself is great.
Published 19 11 2014
A note from the team: We're sorry to hear you've been disappointed with this product and will be in touch soon to help.
Why has the cutter been changed?”
by N and J
We have used this Lakeland item for some time and previously the cutter functioned correctly for as long as the roll of clingfilm lasted. Sadly this is no longer the case because the cutter ceases to function properly soon after one starts to use it. The cutter quality seems less robust, less stable and prone to coming adrift from its fixing. Lakeland kindly exchanged the item but the replacement had the same fault. The clingfilm itself remains a good standard. Could reverting to the previous superior cutter solve the problem?
Published 21 10 2014
A note from the team: Thanks for placing your review. We're sorry the replacement cling roll hasn't worked as expected. We'll be in touch shortly to help.
by Mrs Jones
I have had this product numerous times and wondered what others were complaining about. Now I know. The top of my latest box has completely fallen apart and I am left with a roll of cling film that is almost impossible to use. The concept is brilliant. Can't you make a stronger top for the cutter?
Published 30 09 2014
A note from the team: Thanks for taking the time to write your review. I'm sorry to hear of the problem you've had with the box, I'll be in touch shortly to help.
I AGREE - AWFUL BOX”
by Ms Sabine
I agree with so many customers - this product used to be 5*, but now the box is very poor. The cling film itself is still fine but after a short time the box has broken, so it no longer holds the blade and I too am left with a loose and dangerous blade and no easy way to cut the remaining cling film off the roll. Please go back to the former design!
Published 25 09 2014
A note from the team: Thanks for placing your review. We're sorry for the disappointment with the box and will be in touch shortly.
Ultimate Jumbo box”
by Mr Moulson
Have used this product for many years but the last box has fallen to pieces making cutting off cling very difficult. Notice other people have said the same so hope the this order will be ok to rate its usual 5*.
Published 22 08 2014
A note from the team: We're sorry that the jumbo cling box has not been as robust as it should be and will be in touch soon.
I bought this last year and don't use it a whole lot, so it is virtually brand new still. I have struggled to get the cutter to work at all since day one as the blade didn't seem to want to stay pointing in the right direction. Now the box has broken so it no longer holds the blade at all and I am left with a loose and very dangerous blade and the best part of 300m of clingfilm with no easy way to cut it off the roll. I had a previous version of this that lasted me many, many years with no problems at all. What am I supposed to do with it now?
Published 20 08 2014
A note from the team: We're sorry to hear you've experienced this problem and will be in touch soon to help.
I too have had no end of problems with this box. It is now beyond repair and I really struggle to cut the film. Complete waste of money.....
Published 06 08 2014
A note from the team: Thanks for placing your review. We're sorry for the problems with the cling and will be in touch shortly.
Does what it says on the tin, but the tin is rubbish!”
Love the cling film, great size, good thickness, doesn't collapse on itself too readily. Hate the dispenser. This is the 4th time we have bought this. First 2 times were great. 3rd time box collapsed. The children were all read the riot act about using it properly, not closing it in the drawer, not pushing down on it too hard. All plead innocence, but I am ashamed to say, were not believed. We struggled through until we needed to replace it. This time, we are empty nesters. Same thing happened. When I was the primary user, so am happy it was not misused. As my late dad would say 'Very poor'.
Published 31 07 2014
A note from the team: Thanks for placing your review. We're sorry for the problem with the box and will be in touch shortly.
box still breaking”
by Mrs Rice
A little under a year ago Lakeland kindly supplied me with a replacement Ultimate Clingfilm as the lid on the box had fallen apart. Now, a similar thing has happened to the replacement! It is possible to cut with scissors but not at all convenient. I was told that the box had been improved - but it does not seem so to me. Boxes bought for many years previously were great but the last 2 or 3 years seems to have been an unsolved problem.
Published 30 07 2014
A note from the team: Thank you for placing your review. We're sorry to hear you're having problems with the replacement and we'll be in touch to help.
re-use of cutter box”
by Karen Bain
Although you say that the box cannot be re-used, if you are careful you can. I was bought up to 'make do and mend' re-cycling is normal to my generation. Why throw out something that you don't need to? Karen
Published 14 07 2014
A note from the team: Thank you for placing your review. The Ultimate cling box is designed to be disposable and can be recycled in plastics. We offer the Wrapmaster dispenser, reference 7518 for those who prefer to reuse the dispenser.
Care needed with use”
by Mrs Brew
The cling film itself is tremendous quality but the roll regularly tears at one or the other end causing uneven use. This leaves a portion of the roll unused and reduces the width of the cling film as it is dispensed. The problem is not easy to resolve as the dispenser can't be opened to remove the roll in order to clear torn remnants. The only way, therefore, to use this product is to pull the clingfilm out slowly using two hands to ensure that there is no uneven 'pull'. This isn't always convenient or possible if you are trying to cover an item. I wouldn't buy this dispenser again.
Published 09 06 2014
A note from the team: Thanks for taking the time to write your review. I'm sorry to hear of the problem you've had, I'll be in touch shortly to help.
Ultimate Jumbo Cling cutter box faulty”
by Maggie Parker
I agree with recent reviews about the cutter box - the new one I have just started won't cut the film at all - the gully in the lid doesn't fit into the cutter edge in the bottom front. Planning to return it next time I am in Lakeland which could easily be in 3-6 months as not local. Was going to order two more but now will order smaller size which has always worked perfectly before. Cling film is fine, just hopeless box.
Published 17 04 2014
A note from the team: Thank you for placing your review. We're sorry to hear you've experienced this problem and will be in touch soon.
Fairly soon on in the roll, the box has collapsed, with the sharp edge detaching. The clingfilm is now difficult to cut and wastage occurs too. I am sure this did not happen with previous boxes. Does your non disposable dispenser take the big roll I am left with?
Published 25 03 2014
A note from the team: Thanks for the review. I'm sorry to hear of the problem you've had, I'll be in touch shortly to help. Sorry, this roll won't fit the Wrapmaster as it's too big.
Poor Box Quality”
by Richard Dudley
I've used this clingfilm for years. It's excellent - although perhaps a little thinner than in previous years. I've had my new box for a fortnight and the cutter (metal strip) has fallen out of the lid. Now there's no way to cut the clingfilm - and a box lasts me about two years. Perfectly undamaged box, but a duff cutter.
Published 04 02 2014
A note from the team: Thanks for placing your review. We're sorry for the problems with the cutter and will be in touch shortly to help.
Why make DISPOSABLE a big selling point?”
I am disappointed that you make this as a disposable item - the cling film is great and the dispenser works well. Why oh why cannot you make a refill for it? It seems so wasteful to throw away a dispenser when with just a little thought and design you could make it reusable or at least recyclable. I don't like being a part of this 'throw away' culture and I am saddened that Lakeland encourages a 'throw away' mentality. Please sell the 300M x 35cm clingfilm rolls as a refill and make the dispenser slightly better design to encourage re-use and final re-cycle when it is beyond repair. Thank you!
Published 20 11 2013
A note from the team: We're sorry to hear you've been disappointed that this is a disposable rather than a refillable product and can appreciate we must all do our bit to recycle and avoid waste. We've passed your comments to our buying team to consider your suggestion.
I agree with the majority of other reviewers. I have lots of cling film left and the box has absolutely fallen to pieces. The blade has fallen out and it is now not possible to use it - a waste of the cling film remaining. Such a good idea but still let down by the box. I need to order again to replace my current malfunctioning box - but I don't trust a repeat order at all.
Published 19 11 2013
A note from the team: Thanks for placing your review. We're sorry you've had difficulties with the box. We'll be in touch shortly to help.
Lakeland Ultimate Jumbo Cling”
by Ms Morton
Great product ... rubbish dispenser. We have used this product for years, and this is the third one we have bought. Whilst the clingfilm is as good as ever, the dispenser is not. The cutter is out of alignment and the box is falling apart. Returning it is not an option as we live in Spain. Sadly, I see the same comments for the Foil. Come on Lakeland, sort out these dispensers.
Published 11 10 2013
A note from the team: Thanks for placing your review.We're sorry that the dispenser has failed and will be in touch shortly. We've passed on your comments about the box and the cutter to the buyer.
by Mrs Ollason
I have used this cling film for a good number of years with no problems. However this is the second box in under a year which has malfunctioned, resulting in the loss of a substantial quantity of cling film. I always keep an extra in reserve given my location a 100 miles from the nearest Lakeland, however I am not at all confident that the new box will prove any more user friendly given the number of recent reviews. I am now left with a healthy amount of cling film locked within a malfunctioning box minus its cutting edge. It is clearly not the cling film but the box which is at issue.
Published 28 08 2013
A note from the team: Thanks for the review and taking the time to speak to me on the phone. I'm glad I was able to help.
Dispenser box problem”
by Mr Robertson
Saw this thought a great way to store and dispense cling film. Must have thrown away more film than I used in the past. FANTASTIC product, pleasure to use, then the lid split, I taped it and now the blade has fallen out. I thought my sons who have use it must have been banging the lid down or something to have broken it. So I came here to buy a new one and found out from the reviews that the box is a cheaper version of the original and lots of customers have had the same problems. Still, going to order replacement, will be very carful with new one or have Lakeland taken note and improved?
Published 20 08 2013
A note from the team: Thanks for placing your review. We're sorry you've had difficulties with the lid to the cutter box. We have made our supplier aware of this issue and this has now been improved.
by Ms Jones
Like previous customers the box is not up to the job anymore. First the lid split so we taped it, and then the serrated blade fell out - so we've been tearing the film - which is not easy! Have bought this item many times - never had probs before .. a nuisance! The clingfilm is 5* the box is 0*.
Published 01 08 2013
A note from the team: Thank you for placing your review and taking the time to discuss this with us today. We're sorry to hear you've been disappointed with the packaging and hope the alternative works much better for you.