Bought the previous version of this 2 years ago after some deliberation. I noted, as did several reviewers at the time, that it seemed very flimsy. It was an excellent cleaning tool, but despite careful use the main hanging handle broke. Took advice at one of my local stores and took it (plus the retained receipt) into one (albeit a 50 miles each way trip to either store, but that's country living for you) and was immediately offered a refund or replacement. No sighing, no hassle, no anything, just excellent customer service. Thank you Lakeland. The new model seems more robust.