"New design?"
I recently bought a second one of these as I was so pleased with the first one. But the new one sticks after dispensing the foam and you have to pull the head up to refuel it each time. I see the mechanism has changed slightly. Maybe the new design does not work so well.
support_agent A note from the team
We're sorry to hear you've experienced this problem, it does sound like you've just been unlucky on this occasion - we'll be in touch soon to help.