I've never owned a steam generator iron before, so maybe I had unrealistic expectations - but I had read the reviews in Which, so I thought I was reasonably well informed.
First surprise was that the anti-calc filter has to be replaced every 3 months. There was no mention of this on the website nor any indication of the cost. I assumed it would be a cleanable anti-calc device like on my other iron.
Second surprise was that softened water is required - more unexpected expense and the instructions don't say what sort.
The iron has a chunky handle which is very comfortable to hold, but it means you can't easily see the temperature dial - this is critical because if you set it even slightly off the iron symbol on the dial, it will deposit a pool of brown water all over the laundry! The instruction booklet is very vague on this - and does seem to imply that you can steam on a 2-dot setting, which I don't think you can.
The steam seems to be uncontrollable. When you release the steam button sometimes it stops immediately, other times it continues for several more seconds, leading to soaking wet ironing - or steamed up specs!
Again the catalogue/website did not actually mention it, but I was disappointed that you have to switch off and remove the tank to refill. Also the iron does not lock onto the base when not in use, so it is awkward to store.
Minor irritations - the instruction book is not at all helpful, and the indicator lights are illogical. (steam light has to be on and the iron light has to be off!)
Maybe we will get used to it in time, but for now I have been begged not to get rid of our old leaky conventional iron!
A note from the team
Thankyou for you valuable review on the Lakeland Steam Generator Iron. We agree that the instruction booklet for the iron was not very clear, and have now produced a new and improved version which will be included with every iron. The anti-calc filter remains effective for up to 90 hours of 'steam' ironing before it needs replacing. We will be in touch.