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Lakeland, the home of creative kitchenware

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HG Service Engineer
HG Service Engineer
3.8 stars out of 5 based on 27 reviews.

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£6.99

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Showing reviews 1 - 20 of 27

It does work!by Andrew

5 stars out of 5

HG Service Engineer

I moved into a rented flat some weeks ago and struggled to eliminate a really unpleasant smell from the washing machine. (As things turned out, the smell was coming from both the washing machine drum and ALSO the outlet pipe from the washing machine). Probably a host of previous tenants hadn't even bothered to clean the appliance. In any event, I decided to try 'HG Service Engineer.' The pack comes with 2 separate tubs of powder. Used 1 tub @ 90 degrees (not 60 degrees as recommended) . Result? A distinct improvement, but decided to repeat the process. Result? Smell gone.

Published 14 10 2014

Directions misleadingby Declan Hamilton

2 stars out of 5

HG Service Engineer

I bought two packets and followed the instructions to the letter. Despite 3 applications, the drum has clear signs of soap scum residue, and my last whites wash came out with dark specks, which is the problem I was trying to eliminate. After contact with Lakeland it was suggested that I use the fourth application on the highest temperature. This seems to have worked, but the instructions with the product specify 60 degrees. So, it seems that if you want this product to work you have to use it at 90 - and it can take up to four applications.

Published 07 08 2014

A note from the team: Thanks for your feedback, I'm sorry that it had taken further treatments to get it fully clean. Sometimes, the first couple of cleaning cycle loosens all the build up and then it needs another cycle to be able to clean it fully. I'll be in touch shortly.

THIS WORKS !by Marilyn

5 stars out of 5

HG Service Engineer

Have used this product for a number of years. My plumber informed me liquid detergent can cause a bacteria build up in your washing machine shorting it's life. I have resorted back to powder or cubes & the help of this great product. My washing machine has stayed looking young and sweet smelling!

Published 28 07 2014

Fantasticby pamela

5 stars out of 5

HG Service Engineer

Used one bottle and was disgusted how much gunk and scum was left in the machine. Gave the machine a good wipe and decided to use the other bottle which left the machine SPOTLESS and drum smelling like new. Can't wait for the next HG clean!!

Published 19 11 2013

Smelly Washing Machineby Joanna

1 stars out of 5

HG Service Engineer

I have used this product before but this this will be the last time. My washing machine was just beginning to smell and the calendar said it was time for a clean. So I used this product as per the instructions. Now my machine smells much worse than it did before, in fact it smells awful. I wouldn't recommend it at all. I wonder if it has changed in some way or is it that now we all wash at 30 bacteria builds up?

Published 16 07 2013

A note from the team: Thanks for placing your review. We're sorry the cleaner hasn't been as expected. We'll be in touch shortly to help. We've spoken to HG about this and they have confirmed that nothing has changed in the formulation. It may be that the washer needs another treatment to get it fully clean. Sometimes, the first cleaning cycle loosens all the build up and then it needs another cycle to be able to clean it fully. We'd also recommend every few washes running the cycle through a hotter wash to reduce the build up that regular 30 degree cycles can cause.

Did not work in my Washing Machineby Melanie

1 stars out of 5

HG Service Engineer

Really disappointed with this product, did not work at all, I live in a hard water area and use the 2 bottles - I have been left with a machine and clothes smelling like rotten eggs, horrible. Had to go to the supermarket, purchased own brand which was a lot cheaper I must add and its cleaned the machine and left it sweet smelling. Would not recommend this product.

Published 16 07 2013

A note from the team: We're sorry to hear you've been disappointed with this product.Our buying team have advised that in hard water areas it can sometime take a couple of treatments to shift those stubborn build ups with your washing machine then needing another cycle to be able to clean it fully.It does sound like you've persevered so we're sorry it's not given you the expected result and will be in touch soon to help.

Unpleasant perfumeby Ms Silver

1 stars out of 5

HG Service Engineer

I used this product once and never again, because it has a very strong, sickly, persistent fragrance that then transferred to my laundry for several washes. Why don't they make things like this unperfumed?

Published 05 03 2013

A note from the team: Thanks for placing your review. We're sorry for the smell, which may be caused by the build up of limescale in the machine, needing more than one application of the mixture. We'll be in touch shortly to help.

No nasty niffs now!by Angela

5 stars out of 5

HG Service Engineer

This product is amazing. Follow directions carefully. My washing machine always grows black mould in the water inlet and dispensing drawer I have tried everything to remove it and have cut myself on the sharp plastic. This stuff works! I removed the drawer and sponged some on (wear gloves) and left for 5 mins and rinsed-all gone! Squirted some in the water inlet and cleaned round with a washing up brush-more difficult to do but good results.Put the rest in machine and ran on 60 degree full programme (don't have 65 degree as directions say) perfect results! Used in dishwasher too! Great!

Published 09 02 2013

Effective, quality productby Chloe

5 stars out of 5

HG Service Engineer

I often buy this and it never fails to produce excellent results. I use 1 bottle in the washing machine and 1/2 bottle in the dishwasher as directed. I haven't found anything else as effective and instantaneous. I tried the Washer Wiz (with very poor results, see review). This was sent to rectify the problems. I'd never buy anything else now :) Recommended!

Published 07 02 2013

No Instructionby Catherine

1 stars out of 5

HG Service Engineer

Just wanted to mention that on the outside of the box, it says that there are clear instructions for use inside the box. Neither box I bought contained any instructions at all - had to look them up on the internet. As this is such a corrosive product, I've given this product one star because of lack of instructions. Lots of warnings about how poisonous it is though!

Published 25 10 2012

A note from the team: Thanks for placing your review. We're sorry that there are no instructions inside the box, as stated on the outside of the packaging. We've asked the buyer to look at this. In the meantime, instructions are found in the catalogue and on the home page for the Service Engineer on our website.

HG Service Engineerby Michelle

1 stars out of 5

HG Service Engineer

My washing machine had a stale odour and I tried this product but it didn't work. Also tried Washer Wiz several times and odour still lingered. Also ran machine on a 90 wash a couple of times.I've tried another product now from a supermarket, this has cured problem in one wash!

Published 15 06 2012

A note from the team: Thank you for placing your review. We're sorry that HG service engineer has not worked for you. If you live in a hard water area, or it's a long time since the machine was last cleaned in this way, a second use with the item will probably be needed. We'll be in touch shortly to help.

Brilliant!by Jennie

5 stars out of 5

HG Service Engineer

I used this product on our washing machine and was horrified by just how mucky the water was whilst it ran it's cycle. Amazed at how it's transformed the smell of the washing, worth every penny and incredibly easy to use. The dishwasher is next!

Published 08 02 2012

Wonderful HG Service Engineerby Mrs STEVENS

5 stars out of 5

HG Service Engineer

I have a washer/Drier that is almost 17 years old and have used HG Service Engineer every 6 to 8 weeks for many years - whenever the machine is serviced the engineer always comments on the excellent state of the internal workings and they are never surprised when I mention I use HG. I swear by this product.

Published 16 09 2011

Service Engineer cured problemby Georgina Parmenter

5 stars out of 5

HG Service Engineer

We were given a second hand washing machine from a hard water area for our holiday home but warned that the spin did not always work. I worked out that this was because the pump did not always work. After using the HG Service Engineer the pump now works as does the spin. It de-scaled the lime.

Published 16 08 2011

Did not work for me!by Ashleigh

1 stars out of 5

HG Service Engineer

i put a full bottle in my washing machine. After the cycle finished it smelt worse than it had before. I tried putting clothes on a new cycle afterwards and for the first time they came out smelling foisty - hadnt had the problem before. Not sure if it needs another dose but quite disappointed with the results considering the other positive reviews!

Published 07 02 2011

A note from the team: Thanks for placing your review. Sorry for the disappointment. If you live in a hard water area, or it's a long time since the machine was last cleaned in this way, a second use with the item will probably be needed. I'll be in touch shortly to help.

Fab!by Hazel Dannatt

5 stars out of 5

HG Service Engineer

I can see on my dishwasher how long the programme is going to take, and I can tell when I need to use this product. As soon as I've used it, the programme time is reduced. I only use 1/2 bottle (in my Dishwasher, full bottle in the washing machine) so this pack of 2 bottles gives me 4 deep cleans. Excellent value for money. Works really well, definitely worth the money.

Published 27 01 2011

HG Servicce Engineerby Mrs Sharon Long

5 stars out of 5

HG Service Engineer

Every product that I have purchased from Lakeland has been outstanding. This is another. Our washer/dryer smelled musty and the towels and clothes were coming out smelling the same. I used this and could see the mould coming out of somewhere while it was working in the machine. Everything smells great now and we use this regularly to keep it that way. Lakeland you really are the best. Thank you.

Published 19 10 2010

Must-have for hardwater areasby Louise

5 stars out of 5

HG Service Engineer

If you live in a hardwater area, like I do, this is a great way to avoid washing machine melt-down. I don't do this every month, but every 3-4 months, as I'm not running my washing machine every day. It doesn't stop limescale entirely, but it does stop everything getting clogged up with the stuff. Running your machine with this is like a little spring clean, and helps it to work more efficiently, which means cleaner washing. Who wouldn't want that?

Published 06 05 2010

Highly impressedby Emma

5 stars out of 5

HG Service Engineer

Our washing machine has been gradually making more and more noise when spinning the drum for over 12 months now. I was convinced that a bearing was wearing out, and that the machine would need to be replaced soon. After using this product, the noise has abated considerably, and the machine is very shiny inside! Very happy.

Published 15 03 2009

Simply the Bestby lisa

5 stars out of 5

HG Service Engineer

Having lived in an area of very hard water and used this product, I know without a doubt this product truly works! Even in soft water areas machines benefit from a good clean and this is the stuff to do it.

Published 25 02 2009

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