11 January 2017
My wife bought this product as a present for me, but it does not work. In less than an hour any hot drink stored in it is cold. I have just looked at the reviews and can see that it does not work for other customers. Why are you still selling it? I now have the inconvenience of going to your store in Epsom and convincing them that I need my money back. This is not good enough.
A note from the team
Thank you for placing your review. We're sorry to hear of your disappointment.The reviews only show a very small percentage of the number sold. Most of the mugs sold are very successful for our customers. We'll be in touch to help.