"Not a good product"
13 December 2016
I bought the 16 and 18cm versions of this saucepan in April 2016 as it was advertised as being metal utensil friendly. That hasn't been the case. I use a metal potato masher and found that very quickly the non-stick coating at the base of the pans was chipping. Inside the rim of the pan the coating is also chipped. Also the handle of the lid, turns to allow control of the escaping steam. If the control is closed the steam comes out anyway. Seems a bit pointless. Altogether a poor product. Peter Moore. Surrey.
A note from the team
We're sorry to hear you've experienced this problem, it's sounds like the non stick hard wearing coating may not have been correctly applied during manufacturing - we'll be in touch soon to help.