I was a bit worried when I arrived home with this product and read the reviews after my purchase but I thought I would give it a go and see for myself. I've owned it now for a couple of months and really cannot understand all the negative reviews this product has received. I've made lots of chips and veg sticks and not had any trouble at all. With lakelands great money back guarantee I would highly encourage more people to try it for themselves and make their own decision like me! I'm totally thrilled with mine and cannot fault it at all, such a time saving gadget, thank you Lakeland!